Refund Policy
Effective as of: August 14, 2026
At Solar Rose Lights, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer support team at support@solarroselights.com. Please include your order number and the reason for your return in your email. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
Please do not send your purchase back to the manufacturer or without an RMA number, as it may not be processed.
3. Return Shipping Costs
The customer is responsible for paying the return shipping costs for non-defective or non-damaged items. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Non-Returnable Items
Certain types of items cannot be returned:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
- Gift cards.
- Clearance or final sale items.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@solarroselights.com with photos of the damage/defect and your order number. We will gladly offer a free replacement or a full refund, including any original shipping costs, at no additional charge to you. You will not be responsible for return shipping costs for damaged or defective items.
7. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solarroselights.com. For non-defective items, we do not offer direct exchanges. You would need to return the original item for a refund and place a new order for the desired item.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@solarroselights.com.